This same answer can be found in just about any previous thread in this forum. Please read before "Blind Posting".
Optical drives never require a driver when used in any Windows os from Win95 up. Windows XP, Windows Vista, & Windows 7 all provide native support that allows an optical drive to read a data or music disk and to burn a cd-r disk. No support for playing dvd disks, avi or mpeg video files, or for burning cd-rw or dvd disks. For those tasks, compatible 3rd. party recording & dvd decoding software is required. All modern optical drives are plug and play in all Windows OS's beginning with Windows 95.
If your drive has a SCSI interface
, the SCSI Controller must be installed properly (via a driver) and displayed in Device Manager. Once accomplished, a SCSI drive becomes 100% plug and play just like SATA and IDE drives.
If your drive has a SATA interface
, you'll need to locate/install a driver for the SATA controller before Windows XP can see/detect/auto-install the drive.
If your drive has an IDE interface
and if your problem is non-detection
, ie: drive is not listed
in My Computer
, and/or you get the following error message: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing (Code 39/19),
this is a registry problem.
There's 5 different methods to fix this problem.... take your choice from below: (Note: All 5 fixes do exactly the same thing so there's no need to use more than one fix.) Warning: Do not apply any of these fixes to optical drives having SATA or SCSI interface.
Please read post #24 in this thread: http://forums.driverguide.com/showth...t=21669&page=4
It contains manual instructions on the delete the upper and lower filters fix
, that will solve the problem.
If only one of the two filters are listed, just proceed with deleting the one only, then resume.
Alternately, you can use any of the other fixes listed below: (Fix #3 is the easiest of all to use)
Also, there is a STICKY posted in this forum that contains a file from Microsoft and instructions that will do this registry edit automatically instead of having to do it manually.
You can find this thread here: http://forums.driverguide.com/showthread.php?t=30011
Fix #3: - (recommended fix)
And here's another method (CdGone.zip)
that will do this procedure automatically for you if you're afraid to edit the registry manually.
Alternately, download and install the DVD fix from this Web site: http://www.dougknox.com/xp/scripts/xp_cd_dvd_fix.vbs
Download the file and save it to Desktop. Open an "admin" Command Prompt
Note: You must copy and paste (into Notepad) the text on the Doug Knox page
then save it as xp_cd_dvd_fix.vbs
then run the .vbs file by typing the following at the console window:
Now.... after performing this fix, don't reboot yet. Next, (in Device Manager), uninstall all optical drives listed
(if none are listed, continue with next step)...
Reboot the pc or "scan for hardware changes". Your drive(s) should now be visible in My Computer
and work properly.
If the drive still fails to work properly after performing any of these fixes, it most likely will need to be replaced.
Also, for optical drive problems in Windows Vista
, read this HP web page.
Even though it's for HP/Compaq machines, the same principals applies to all modern IDE optical drives regardless of brand.
If your drive stopped working after installing an Adobe product, please read this thread.
Note: about 2/3rds. down the page
is a video that shows how to perform the "delete upper and lower filters fix".
This is a multi-page thread dealing with issues of the optical drive and problems encountered in Windows XP and Vista.
It covers a lot of issues and the most common causes and solutions. Click here
to read the thread.
You can get instructions for performing this fix from Microsoft at this page [in Windows XP]
and from this page. [in Windows 2000]
And recently, Microsoft started an online MS Fix-it program
that will duplicate the "delete upper and lower filters fix"
Instructions are posted here:
and here: http://support.microsoft.com/mats/cd...problems/en-us
The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
If the drive is missing from "My Computer", you will need to delete the upper and lower filters in the registry.
In order to delete upper and lower filters you're going to have to edit the registry. The usual cautions apply. If the registry is not edited properly your whole system can crash.
1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer
8) Open "My Computer" and check to see if the CD or DVD drive(s) are now listed and not flagged as having a problem. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.