DRIVER NEEDED: TSST SH-S223Q SATA (Windows XP Professional)

[mrEvans]

I have looked through the forums and haven't seen anything like this specific situation.

A workstation running XP Pro sp3 has a SH-S223Q (a SATA super writemaster) drive that is behaving strangely.
The drive can recognize and read/play cd's. However, it cannot write to them. I notice in the My Computer listing only the dvd-RAM drive shows up. I have tried the following:

1. installing dvd burning software (cd burner xp and imgburn)
2. removing the device using the device manager so that it could be re-installed.
3. editing the registry and removing the upper and lower filter registry keys, then removing the driver, then rebooting so that it could be re-installed.
4. applying microsoft hotfix KB932716
5. re-assigning drive letters (some partitions were hogging the letter assignments that would have been needed to list the dvd-ram drive and the dvd drive sequentially) removing the device and then rebooting and re-installing

i think i will see if the bios needs to be flashed and maybe try a linux live cd and see if i can burn with the drive that way.

any other ideas?

Support Information:
Device Type: CD / DVD
Manufacturer: TSST
Model: SH-S223Q SATA
Interface: Other
Operating System: Windows XP Professional
Age of Device: < 2 years old
FCCID:

Type of drive: dvd-r/cd-rw (dvd burner, dvd reader, &amp; cd burner combo)
Location: internal
What recording software are you using?: Other (Other: cd burner xp)

Find it on DriverGuide | Find it with Google | Research manufacturer TSST

[Jerry K]

The only thing required by a SATA drive (besides proper connection of cables) is a SATA Controller driver. It's strange that you never made mention of that. When accomplished, the drive is plug and play... the only other software required is dvd decoding software (to allow the drive to read/play a dvd movie disk) and compatible burning software. The drive didn't need a firmware update when it left the factory so why would it need it now? About the only thing that firmware does is broaden the media type support. It doesn't make a non-working drive suddenly start working. Don't worry about burning software or dvd decoding software until you get the drive to appear in My Computer.

If everything is correct and the system still fails to recognize the drive, I'd look into finding a replacement drive.

Will this drive boot the system (with a bootable dvd or cd disk in the drive)? That's how you test to see if the drive is ok.

What problem/issue do you believe that a firmware update will address?

And btw, you should never delete the upper and lower filters on a SATA drive, that procedure is only for IDE drives.