So, do you think someone besides IBM offers support for IBM products? Most cases of "it doesn't work" actually turn out to be "I am unable to make it work". You need to figure out why it doesn't work, correct the problem, then try to install it again. The first thing I'd try is disable all running programs then try to install it again. And last, you must have a proper running Windows OS in order to successfully install a driver. Also, a clean system is required, ie: no viruses or trojans or other nasties. There are numerous reasons why a driver fails to install.