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  #1  
Old 01-09-2010
cwinn cwinn is offline
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Exclamation DRIVER NEEDED: TSST - (Windows 7)

I have just installed win7 and now my DVD drive has gone missing. I canīt it in device manage or in "my computer". I have tried lots of different things and nothing seems to work. Then i found this forum and tought that I had the solution in this link http://forums.driverguide.com/showthread.php?t=21669

but there is no upper and lowerfilter in {4D36E965-E325-11CE-BFC1-08002BE10318}

Then i looked in the other folders and found upperfilters in (but no lowerfilters) {4D36E967-E325-11CE-BFC1-08002BE10318}

I tried to delete it and reeboot but then my computer crashed!

Plz help, im going crazy!


Support Information:
Device Type: CD / DVD
Manufacturer: TSST
Model: -
Interface: Other
Operating System: Windows 7
Age of Device: < 2 years old
FCCID: -

Type of drive: dvd-r/cd-rw (dvd burner, dvd reader, &amp; cd burner combo)
Location: internal
What recording software are you using?: Nero/version

Find it on DriverGuide | Find it with Google | Research manufacturer TSST

Last edited by cwinn : 01-09-2010 at 11:58 AM.
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  #2  
Old 01-09-2010
Jerry K's Avatar
Jerry K Jerry K is offline
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idea Re: DRIVER NEEDED: TSST - (Windows 7)

Take a chill pill and then run Fix #3 listed below:

Optical drives never require a driver when used in any Windows os from Win95 up. Windows XP, Windows Vista, & Windows 7 all provide native support that allows an optical drive to read a data or music disk and to burn a cd-r disk. No support for playing dvd disks, avi or mpeg video files, or for burning cd-rw or dvd disks. For those tasks, compatible 3rd. party recording & dvd decoding software is required. Any modern optical drive is plug and play in all Windows OS's beginning with Windows 95.


If your problem is non-detection, ie: drive is not listed in My Computer, and/or you get the following error message: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing (Code 39), there's 5 different methods to fix this problem.... take your choice from below: (Note: All 5 fixes do exactly the same thing so there's no need to use more than one fix.)




Fix #1: Please read post #24 in this thread: http://forums.driverguide.com/showth...t=21669&page=4

It contains manual instructions on the delete the upper and lower filters fix, that will solve the problem.
If only one of the two filters are listed, just proceed with deleting the one only, then resume.
Alternately, you can use any of the other fixes listed below: (Fix #3 is the easiest of all to use)



Fix #2:
Also, there is a STICKY posted in this forum that contains a file from Microsoft and instructions that will do this registry edit automatically instead of having to do it manually.
You can find this thread here: http://forums.driverguide.com/showthread.php?t=30011



Fix #3: - (recommended fix)
And here's another method (CdGone.zip) that will do this procedure automatically for you if you're afraid to edit the registry manually.
Code:
http://forums.driverguide.com/showthread.php?t=22131 (automatic fix, post #7, download file: CdGone.zip) Unzip the file, then launch it. I highly recommend this fix to use over the others. It's quick and requires no skill to use.



Fix #4:
Alternately, download and install the DVD fix from this Web site: http://www.dougknox.com/xp/scripts/xp_cd_dvd_fix.vbs

Download the file and save it to Desktop. Open an "admin" Command Prompt
Note: You must copy and paste (into Notepad) the text on the Doug Knox page then save it as xp_cd_dvd_fix.vbs
then run the .vbs file by typing the following at the console window:

wscript.exe "%userprofile%\desktop\xp_cd_dvd_fix.vbs"



Now.... after performing this fix, don't reboot yet. Next, (in Device Manager), uninstall all optical drives listed
(if none are listed, continue with next step)...

Reboot the pc or "scan for hardware changes". Your drive(s) should now be visible in My Computer and work properly.
If the drive still fails to work properly after performing any of these fixes, it most likely will need to be replaced.


Also, for optical drive problems in Windows Vista, read this HP web page.

Even though it's for HP/Compaq machines, the same principals applies to all modern IDE optical drives regardless of brand.

If your drive stopped working after installing an Adobe product, please read this thread. Note: about 2/3rds. down the page
is a video that shows how to perform the "delete upper and lower filters fix".

This is a multi-page thread dealing with issues of the optical drive and problems encountered in Windows XP and Vista.
It covers a lot of issues and the most common causes and solutions. Click here to read the thread.

You can get instructions for performing this fix from Microsoft at this page [in Windows XP] and from this page. [in Windows 2000]

Fix #5:
And recently, Microsoft started an online MS Fix-it program that will duplicate the "delete upper and lower filters fix" shown above.
Instructions are posted here:
Code:
http://support.microsoft.com/?scid=kb%3Ben-us%3B314060&x=12&y=13
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  #3  
Old 01-09-2010
cwinn cwinn is offline
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Default Re: DRIVER NEEDED: TSST - (Windows 7)

As i wrote above there is no upper or lowerfilters in {4D36E965-E325-11CE-BFC1-08002BE10318} and i guess that is what Fix #3 is supposed to remove?

I have tried to remove it manually before i came to this forum, and it could not find it. Now I have tried the fix #3 to be sure, and my dvd drive is stille missing


Here is a SD of my DeviceManger http://img64.imageshack.us/img64/3544/devicemanger.jpg

Last edited by cwinn : 01-09-2010 at 09:00 PM.
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  #4  
Old 01-09-2010
Jerry K's Avatar
Jerry K Jerry K is offline
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idea Re: DRIVER NEEDED: TSST - (Windows 7)

Does the drive have IDE or SATA interface?

Is it used in a desktop or laptop pc?

Is the drive enabled in BIOS setup and configured properly?

Is the drive connected to it's cables properly?

Will it (ie: the drive) boot the machine when using a bootable cd-r and dvd disk? Note: you have to test both types of disks in order to verify it's working status.

Have you tested it in another pc or have you taken it to a repair shop and have it tested to verify it actually works?

Have you visited all the links I gave you found near the bottom of my first post and read the information/instructions?

If all the above is ok, then I must assume the drive is bad.
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Old 01-09-2010
cwinn cwinn is offline
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Default Re: DRIVER NEEDED: TSST - (Windows 7)

1)Donīt understand the quistion, but i think IDE if I remember correctly from my BIOS
2)Laptop
3)The drive is enabled in BIOS setus, donīt know if the setup is correct, but it have worked before installing Win7.
4) it worked before installing Win7.
5) The drive boots correctly
6) I have not tested it in a nother pc and i have not been to a repairshop
7) I have wisited all the links, but the are all about the same think; Remove Upper- and lowerfilters and the donīt exist in {4D36E965-E325-11CE-BFC1-08002BE10318}


The thing is. The drive have worked in XP, and Vista. Installed Win7 yesterday and now it is gone, so it must be Windows. Other than that, the drive still boots correctly.


Lastly thank your for using your time trying to help me, appreciate it !


EDIT:
Pic of my BIOS
The drive is listed as IDE Primary/Slave

http://img683.imageshack.us/img683/9918/biosi.jpg

Last edited by cwinn : 01-09-2010 at 09:27 PM.
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  #6  
Old 01-09-2010
cwinn cwinn is offline
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Default Re: DRIVER NEEDED: TSST - (Windows 7)

Here is a picture from my Reg. Editor

http://img20.imageshack.us/img20/6913/regeditc.jpg

No upper- or lowerfilter

Last edited by cwinn : 01-09-2010 at 09:36 PM.
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  #7  
Old 01-11-2010
cwinn cwinn is offline
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Default Re: DRIVER NEEDED: TSST - (Windows 7)

Fair enough, a problem that couldīnt be solved. I will install Vista then
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