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Old 05-01-2009
ston9686 ston9686 is offline
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Exclamation DRIVER NEEDED: Gateway mx6428 (Windows XP Professional) [PCI / ISA]

I need help getting my sound to work. Its the realtek ac'97 audio. I've been trying to fix this for sometime now, I have tried the download from the realtek site, but get the code 10 error. I tried the gateway download but get a failure notice when I try to install. Below are some specs for my computer.

Computer Type: ACPI Uniprocessor PC (Mobile)
Operating System: Microsoft Windows XP Professional

Motherboard:
CPU Type: Mobile AMD Turion 64 ML-37, 2000 MHz (10 x 200)
Motherboard Name: Gateway MX6428
Motherboard Chipset: ATI Radeon Xpress 200M, AMD Hammer
System Memory [ TRIAL VERSION ]
BIOS Type: Phoenix (01/24/06)

Multimedia:
Audio Adapter ATI SB400 - AC'97 Audio Controller

Any help at all would be much appreciated

Support Information:
Device Type: BIOS / Motherboard
Manufacturer: Gateway
Model: mx6428
Interface: PCI / ISA
Operating System: Windows XP Professional
Age of Device: < 2 years old
FCCID:

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  #2  
Old 05-01-2009
Jerry K's Avatar
Jerry K Jerry K is offline
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idea Re: DRIVER NEEDED: Gateway mx6428 (Windows XP Professional) [PCI / ISA]

Realtek drivers are generic... laptops cannot use generic drivers as they will fail installation. You must use specific drivers from the laptop maker, ie: Gateway.

What kind of failure notice are you getting? Are you logged in as administrator or have administrator rights? If not, you must.
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Old 05-01-2009
ston9686 ston9686 is offline
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Default Re: DRIVER NEEDED: Gateway mx6428 (Windows XP Professional) [PCI / ISA]

I am logged in as the administrator. When I try installing the gateway driver, which is what I initially tried, the device driver installation wizard opens, the only device listed is the Conexant AC-Link Audio, I click OK to install, the window disappears for a few seconds then comes back saying installation complete with results that simply say "FAILURE". The only option at this point is to click ok and the wizard closes.
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Old 05-01-2009
ston9686 ston9686 is offline
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Default Re: DRIVER NEEDED: Gateway mx6428 (Windows XP Professional) [PCI / ISA]

I just unistalled and tried to reinstall the gateway driver. This time a new window opened up, it has opened before after installing the realtek driver, walking me through the install process. Before I had just let the program use the driver it recognized as the best. This time I used the option of telling the program which to use. As a defualt it had been using the realtek drivers each time. So once I chose the gateway driver from a list everything worked and now I have sound. Thanks for your help and maybe this information can help others.
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Old 05-01-2009
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Default Re: DRIVER NEEDED: Gateway mx6428 (Windows XP Professional) [PCI / ISA]

Great, glad you got it going.
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