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  #1  
Old 04-29-2009
immanuelleman immanuelleman is offline
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Exclamation DRIVER NEEDED: Cypress Solutions Cypress AT2LP RC7 (Windows XP Home) [USB]

I have looked everywhere for an updated driver I cannot find for Cypress AT2LP RC7.
My system states a new hardware device recognized, then claims to have installed it and it is ready for use, however in a windows explore all users, no mass storage device recognized.

Support Information:
Device Type: Removable drive
Manufacturer: Cypress Solutions
Model: Cypress AT2LP RC7
Interface: USB
Operating System: Windows XP Home
Age of Device: < 2 years old
FCCID:

[url="http://members.driverguide.com/index.php?action=srch&sm=b&aax=&qa6=2944&qa5=16&qa 7=1500&dp=2&qm0=Cypress+AT2LP++++++RC7&jmd=and&fzz =d"]Find it on DriverGuide[/url] | [url="http://www.google.com/custom?client=pub-4727129938051271&forid=1&hl=en&ie=ISO-8859-1&oe=ISO-8859-1&flav=0001&sig=t06hRycrxd-fw_05&q=Cypress+Solutions+Removable+drive++Cypress+AT2 LP++++++RC7+Windows+XP+Home+"]Find it with Google[/url] | [url="http://members.driverguide.com/index.php?action=getinfo&companyid=2944"]Research manufacturer Cypress Solutions[/url]
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  #2  
Old 05-01-2009
Jerry K's Avatar
Jerry K Jerry K is offline
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idea TroubleShooting external USB hard drives

Windows XP/2000 - My Drive Is Not Detected At First Installation

Most all newer external hard drives are compatible with Windows XP and 2000 Professional.
However, no external drives are supported (nor very compatible in practice) in server operating systems such as Windows 2000 Server or Windows 2003 Server.

In Windows XP/2000, an external hard drive should appear in My Computer within about 30 seconds as a new drive letter when it is connected and turned on.

What to expect when you connect and turn on your drive:


1. The drive will appear as a drive letter in My Computer (ie: Drive E:, F:, or some other letter) within approximately 30 seconds of connecting and turning on the drive.

2. Often the AutoPlay window will appear within 30 seconds.



3. You can click on "Open Folder to View Files Using Windows Explorer" to open the drive letter.

4. Then you can simply drag-and-drop data, or copy-and-paste data, into the drive for starters.

5. The drive is now functioning normally. Use it manually (as in the previous step) or launch/install the manufacturers drive prep software to use it.

6. Finally, please note that using the software is not necessary to use the drive as a storage unit. To use many of the special features of the drive, certainly, the software is necessary, but it is not for storing and retrieving data.


Now, if the drive does not appear at all as explained above, this article will take you step by step through troubleshooting.
See [url="www.seagate.com/ww/v/index.jsp?locale=en-US&name=External_Drive_Troubleshooter_-_My_Drive_Is_No_Longer_Detected_in_Windows_XP/2000&vgnextoid=ea834a3cdde5c010VgnVCM100000dd04090 aRCRD"]this Seagate troubleshooter[/url] if the drive was detected before but now no longer is.

*Note: This is NOT a software troubleshooter. The procedure on this page is for correcting detection issues of the hardware. To troubleshoot external drive software, please consult the drive makers Knowledge Base or website talk forum or possibly, the drive documentation.



STEP 1: CHECK POWER


Verify that the drive light and the light on the AC adapter (power supply) is illuminated normally.
It is sometimes necessary to contact technical support for troubleshooting and/or possibly to replace the power supply if it behaves unusually.





STEP 2: CHECK CABLING



Confirm that your USB/Firewire cable is firmly connected in a port that is on the rear of your desktop computer (if you have a desktop).
Try another USB or Firewire port. Also, check in Device Manager to insure the USB or Firewire port is listed and reported as working by Device Manager.
If your drive is powered only by USB, ie: has no external power supply, then the drive's cable has two USB connectors. Try connecting both of the free USB connectors into a USB port for maximum power availability.
Avoid connecting the drive via a USB hub for now.



STEP 3: WINDOWS SERVICE PACKS


Follow these instructions to ensure that your installation of Windows XP/2000 has been updated to the latest Windows Service Pack.

1. Right-click on My Computer and choose Properties.

2. The System Properties window will appear. On the General tab (which will be at the front), see the "System:" information.

3. For Windows 2000: [url="support.microsoft.com/kb/260910"]Update to Service Pack 4.[/url]

4. For Windows XP: [url="support.microsoft.com/kb/322389"]Update to Service Pack 2.[/url]

5. Allow your computer to complete the installation of the Service Pack.

6. Reboot the computer and connect the drive. Turn it on and see if the drive is detected now.



STEP 4: CHECK DISK MANAGEMENT


Check Disk Management to see if the drive is detected there.


1. Right-click on My Computer, select Manage, select Disk Management.

2. Check the upper window to find whether the drive letter is present.

3. Check the lower window to find whether the drive is detected (such as, Disk 1, Disk 2, etc).

4. If it is detected as with a drive letter, verify no other device is already using that drive letter. If it is, change the drive letter of the external drive to some unused letter (click [url="support.microsoft.com/kb/307844"]here to see more instructions on how to do so[/url]).

5. If changing the drive letter is not possible or the drive does not have a drive letter at all, attempt to reformat the drive (click [url="support.microsoft.com/kb/309000"]here to see more instructions on how to do so[/url]). This will erase any data on the drive, but since the drive is brand new, there is nothing to erase on it.

6. If it is still not detected, proceed to Step 4.




STEP 5: CHECK DEVICE MANAGER



1. Verify that your Windows installation contains the most recent Service Pack.

2. In the left column of Computer Management, click on Device Manager.

3. Look for the drive’s model number/name in Disk drives (a category under Device Manager).

4. It will probably not be there. If it is, test the drive on another computer if you can.

5. If it is not there, check under Other devices (a category under Device Manager).

6. If under Other devices an Unknown device appears, double-click on it.

7. Under the General tab, we would expect to see "This device is not working properly" and either (Code 28) or (Code 10).

8. If Code 10 appears, the drive has most probably failed.
Double-check that you have installed the most up-to-date Windows Service Pack.
Verify by trying the drive with another USB cable or port, or on another computer.
If none of this gets the drive detected, you can begin a replacement order online, or, since the drive is new, you can usually exchange the faulty unit for a replacement at your place of purchase (please contact the place of purchase for a full explanation of their policy regarding returns).

9. If Code 28 appears, you will need to test the drive on another computer. If the drive works fine on another computer, follow the procedure in
[url="seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=205331"]this Seagate Knowledge Base article’s Step 11.[/url]




STEP 6: CONNECT TO ANOTHER PC


The final troubleshooting step is to rule out any problem with the computer itself. This is most easily accomplished by connecting the drive to another computer that has either Windows Vista or XP/2000 (not 2000 Server or 2003 Server). If similar symptoms follow the drive to the 2nd computer, the probability that the drive is faulty is increased.
If similar symptoms do not follow the drive to the 2nd computer, the problem may well lie in the original computer. You will then need to start further troubleshooting on the computer itself.



Troubleshooting Steps:


STEP 1: CHECK POWER



-Note: external and pushbutton drives, both the light (LED) on the power supply and on the front of the drive should remain solid.


1. Isolate the problem by connecting the power supply into a power outlet without the hard drive connected to it. If the LED blinks in this configuration, the power supply is faulty. Please contact Technical Support for replacement information.

2. If the LED remains solid, connect the drive. Once it is connected, turn the drive on. If the LED begins blinking, the drive itself has an electronic failure. Please replace the drive itself. You can create a warranty replacement order to replace the drive.

3. If the LED remains solid, continue troubleshooting at Step 2.

-For some external drives (with power supply), there may or may not be an LED on the power supply.


1. But if the power supply does have an LED on it, isolate the problem by connecting the power supply into a power outlet without the hard drive connected to it. If the LED blinks in this configuration, the power supply is faulty. Please contact Technical Support for replacement information.

2. If the LED remains solid, connect the drive. Once it is connected, turn the drive on. If the LED begins blinking, the drive itself has an electronic failure. Please replace the drive. You can create a warranty replacement order to replace the unit.

3. If the LED remains solid, continue troubleshooting at Step 2.

4. If the power supply does not have an LED on it, then please contact Technical Support for more support.

-For some external drives with power supply, there may or may not be an LED on the power supply, and drives with a push-button can typically display different blink codes depending on its activity.

1. But if the power supply does have an LED on it, isolate the problem by connecting the power supply into a power outlet without the hard drive connected to it. If the LED blinks in this configuration, the power supply is faulty. Please contact Technical Support for replacement information.

2. If the LED remains solid, connect the drive. Once it is connected, turn the drive on. If the LED begins blinking, the drive itself has an electronic failure. Please replace the drive.

3. Also see [url="seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=188697"]this Seagate Knowledge Base article[/url] for more information.

4. If the LED remains solid, continue troubleshooting at Step 2.

5. If the power supply does not have an LED on it, then please contact Technical Support for more support.

-For some external powered hard drives, there may or may not be an LED on the power supply.

1. But if the power supply does have an LED on it, isolate the problem by connecting the power supply into a power outlet without the hard drive connected to it. If the LED blinks in this configuration, the power supply is faulty. Please contact Technical Support for replacement information.

2. If the LED remains solid, connect the drive. Once it is connected, turn the drive on. If the LED begins blinking, the drive has an electronic failure. Please replace the drive.

3. If the LED remains solid, continue troubleshooting at Step 2.

4. If the power supply does not have an LED on it, then please contact Technical Support for more support.


-Portable drives do not usually have a separate power supply. When it is connected via USB, the drive's LED should glow a solid blue. If the drive's LED blinks or the drive chirps or beeps, please:

1. confirm the drive is not connected on a USB hub.

2. connect both USB connectors so as to provide more power for the drive.

-Portable pocket drives obviously does not have a separate power supply. When it is connected via USB, it should blink blue from its center LED for a while and then remain illuminated solid.

Part 1 of 2
{continued in next thread}
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  #3  
Old 05-01-2009
Jerry K's Avatar
Jerry K Jerry K is offline
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idea Re: DRIVER NEEDED: Cypress Solutions Cypress AT2LP RC7 (Windows XP Home) [USB]

Part 2 of 2:

STEP 2: CHECK CABLING


Start troubleshooting a drive not found by connecting the hardware following the instructions in the install guide.

For portable external drives without an external power supply:

1. Connect the two USB plugs to the USB ports on rear of the computer.

2. Connect the other end of the cable to the drive.

3. These drives derive all their power from the USB connection. If the drive is clicking and/or beeping, it needs more power so connect both USB plugs. Or connect it via one connector to a powered USB 2.0 hub, which should provide enough power.



For external drives and push-button drives and certain drives that include a Firewire (1394) interface and have external power supplys:

1. Connect the power connector that came with the drive to the drive.

2. Plug the power connector into the drive.

3. Plug the USB or 1394 cable into the drive

4. Plug the other end of USB or 1394 cable into the appropriate port on the rear of the computer.


*Note: If the cables are not correctly connected, the drive will not be detected at all. Please double-check your cable connections before continuing your troubleshooting.
*Note: Many times an undetected drive connected to the USB port on the front side of your computer tower will be correctly detected without problem when connected to a USB port on the back of the computer.



STEP 4: CHECK DISK MANAGEMENT



SUBSTEP 1: To get to Disk Management,

1. right-click on My Computer

2. select Manage

3. select Disk Management from the left column.


SUBSTEP 2: Now that Disk Management is open, locate the partition(s) that are on the external drive.
The drive should come from the factory formatted with either a ready-to-use FAT32 or NTFS partition, either of which will work fine in XP/2000. This means it should appear in My Computer as a drive letter (ie, E: or F: or something else). Also, you should see the drive in the lower portion of the window along with the partitions for any internal hard drives you have (ie, the C: drive). This example shows Disk 0 (the internal hard drive, ie, the boot or system device) and an additional drive, Disk 1 (the external drive for this system) both with Healthy partitions. Once you have located the drive, it should have a drive letter (item 1), it should show the capacity of the partition and the type of partition (either NTFS or FAT32) (item 2), and it should show the drive is Healthy (item 3).







SUBSTEP 3: Sometimes a networked drive or some other device like a camera or USB jump drive will be using the same drive letter that Windows tries to assign to the external drive. Windows generally tries to use the first drive letter available but sometimes the drive letters conflict. To change the drive letter:

1. Find the drive (Disk 1, 2, etc.) and right-click on the Disk 1, 2, etc box.

2. Choose Change Drive Letter and Paths.

3. Change the drive letter to a letter that has not been used or assigned yet. To find out what letters have not been assigned yet, open Windows Explorer or My Computer.


SUBSTEP 4: On the other hand, if in the box to the right of Disk 1, 2, etc you do not see "Healthy" or something similar, and if the colored stripe is black, the drive is Unallocated.
Or, the stripe may be blue or green indicating a partition is present, but there may be no assigned drive letter, which means the partition may be corrupt or may be a type not supported by Windows.

SUBSTEP 5: If it is seen as Unallocated, does not display "Healthy Partition", or indicates a different format type such as "RAW" then the drive's partition has been corrupted or lost, which means it was possibly not correctly formatted in the factory. Since the drive is new, it is necessary simply to format the drive, which is simple.
Warning: Just a reminder; formatting the drive as we are about to do will erase any data on the drive. Since the drive is new, however, there is nothing to lose.


SUBSTEP 6: If the drive displays "Unallocated" with a black bar on top (as opposed to the blue bar that appears in the above image), you may reformat the drive following this procedure:
Warning: Just a reminder; formatting the drive as we are about to do will erase any data on the drive. Since the drive is new, however, there is nothing to lose.


1. Right-click in the box to the right of the Disk 1, 2, 3, etc, and choose Initialize (this may not be necessary).

2. Select OK to Initialize the drive.

3. Right-click on the Unallocated space and choose New Partition.

4. The New Partition wizard should appear. Choose Next.

5. Select Primary and then Next.

6. Select the size of the partition you would like (in MB) and then Next.

7. Select the drive letter (or simply leave it on the default setting) and then Next.

8. Name the volume if you wish, and select "Perform a quick format", then Next.

9. Look over the settings on the last page and select Finish when you have reviewed them.

10. After approximately 1 minute, the drive letter chosen earlier in the process should appear in My Computer and the drive is ready to use.


SUBSTEP 7: If the drive displays in Disk Management with some display other than "Unallocated" (like "RAW"), but still does not display in My Computer, then the corrupted partition must first be deleted in order to reformat the drive.


Right-click in the box to the right of the Disk 1, 2, 3, etc, and choose Delete Logical Drive (this may not be necessary).

Right-click there and choose Delete Partition. Select OK to confirm it.

At this point, the drive should become Unallocated and the black stripe should appear where a blue or green stripe appeared beforehand.

To format the drive, follow the procedure in Substep 6.

For more instructions on reformatting the drive, please see the [url="support.microsoft.com/kb/309000"]Microsoft Support article KB309000[/url] on the subject.



STEP 5: CHECK DEVICE MANAGER



SUBSTEP 1: Check the device status. See this expandable graphic to illustrate:







1. In the left column of Computer Management, click on Device Manager.

2. Look for the drive’s model number/name in Disk drives.

3. It will probably not be there. If it is, test the drive on another computer.

4. If it is not there, check under Other devices.

5. If under Other devices an Unknown device appears, double-click on it.

6. Under the General tab, we would expect to see "This device is not working properly" and either (Code 28) or (Code 10).

7. If Code 10 appears, the drive has most probably failed. Verify by trying the drive with another USB cable or port, or on another computer. You can begin a drive replacement order online, or, if the drive is new, you can usually exchange the faulty unit for a replacement at your place of purchase (contact the place of purchase for a full explanation of their policy regarding returns).

8. If Code 28 appears, you will need to test the drive on another computer. If the drive works fine on another computer, follow the procedure in this Knowledge Base article’s Step 11.

SUBSTEP 2: Attempt to force the computer to reload the Windows drivers within Windows.
If the drive has given a Code 28 error, you can attempt to cause a driver reload:


1. right-click on the drive (probably USB Mass Storage Device) and choose Uninstall

2. turn off the drive

3. reboot the computer

4. turn the drive back on and retry detection.



*Very Important Note: Though the box may say “The drivers for this device are not installed”, keep in mind the drivers do NOT come from the drive manufacturer; they MUST come from Windows.

SUBSTEP 3: If these strategies fail, you will possibly need to reload your USB controller drivers.
This requires inserting your Windows Vista install CD and booting to it in order to launch the Windows Repair.
Warning: This can be dangerous to the data on your C: drive and other internal drives, so attempt this at your own risk. We recommend you back up your data before attempting it. Also, disconnect any external storage device (such as external hard drives) from your computer before attempting this.

SUBSTEP 4: If available, try connecting the drive via Firewire (IEEE 1394). At this point it might display under IEEE 1394 Devices in the Device Manager (see below graphic).

If your drive is connected via Firewire (1394), then see the alternate item indicated as item 3 in the graphic. It should appear as an IEEE 1394 Device, and the IEEE 1394 Bus Host Controller must be present as well.



STEP 6: CONNECT TO ANOTHER PC



The final troubleshooting step is to rule out any problem with the computer itself. This is most easily accomplished by connecting the drive to another computer that has either Windows Vista or XP/2000 (not 2000 Server or 2003 Server). If similar symptoms follow the drive to the 2nd computer, the probability that the drive is faulty is increased.
If similar symptoms do not follow the drive to the 2nd computer, the problem may well lie in the original computer. You will then need to start further troubleshooting on the computer itself.


Note: This article was taken, in part, from the Seagate/Maxtor website, but the principals apply to just about any newer style external drive built in the last 4-5 years.

Last edited by Jerry K : 05-01-2009 at 05:20 AM.
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