If you didn't give FIC any better description of what your hardware is and what you want, I'm not surprised they failed to communicate with you.
The first thing you gotta do is clearly identify your SATA/RAID controller. It could be any of the following: Intel, Promise, Highpoint, SIL, SIS, or VIA.
Is this a retail motherboard or OEM? If the latter, please say what pc it came installed in.
Drivers for all listed above are posted here: ftp://ftp.fic.com.tw/motherboard/dri...es_v1.27/RAID/