information missing from your post:
Did this device come pre-installed or integrated in a retail Asus motherboard or in a Mecer Solo machine or is it an add-on device?
Who did you get it from? ie: the manufacturer or vendor?
What is the country of origin or the country you live in?
If it came pre-installed in a Mecer machine, I would think you could get support from the manufacturer/vendor of the machine.