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  #1  
Old 11-25-2007
WatchOutForLuBu WatchOutForLuBu is offline
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Default Installing Realtek AC 97 Audio drivers (Any version) makes my computer crash

Hi,
Any time I try to install audio drivers it gets to a certain point and then crashes. This happens with any version of the drivers but I am certain that these are the drivers I need.

Any suggestions?

Thanks in advance
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  #2  
Old 11-26-2007
Jerry K's Avatar
Jerry K Jerry K is offline
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Default Re: Installing Realtek AC 97 Audio drivers (Any version) makes my computer crash

yes, just one... provide some information.

This device is integrated on a retail motherboard or a OEM pc system?

The brand and model of motherboard or PC brand and model?

We don't know what your sound chipset is, what it came in, or anything else about it. You gotta fed us a bone if you expect help.

I actually had a member tonight who said he didn't know what brand and model his pc was... imagine that. I advise him to install Everest Home Edition and give us summary report. Same goes for you.

To find make and model of pc hardware, EVEREST Home Edition is a free system diagnostics, system information program that will id most hardware onboard a mb. as well as the actual motherboard.

[url]http://www.softpedia.com/get/System/System-Info/Everest-Home-Edition.shtml[/url]

Alternate Everest download link: (offers 2 sites to dl program from)
[url]http://www.softpedia.com/progDownload/EVEREST-Home-Edition-Download-16369.html[/url]

Run the program and then:

Click on Computer
Click on Summary
Right hand window (hardware) if the text is blue this is a link to the web site for that particular hardware.

If you have additional questions or need further help, please post a SUMMARY report from Everest.

And btw, AC97 is not a chipset number...it's merely a term describing sound standards set by Microsoft in 1997.
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  #3  
Old 11-26-2007
WatchOutForLuBu WatchOutForLuBu is offline
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Default Re: Installing Realtek AC 97 Audio drivers (Any version) makes my computer crash

Here's the Belarc report, i think I have everything you need...

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Sony Corporation VGC-V2S
System Serial Number: 28060550-5004795
Asset Tag: P14200000000609CCBE7EC4C9F1F
Processor a Main Circuit Board b
3.20 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: ASUSTek Computer Inc. DIRETTO Rev 1.xx
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. 2003 10/12/2004
Drives Memory Modules c,d
250.05 Gigabytes Usable Hard Drive Capacity
240.23 Gigabytes Hard Drive Free Space

SONY DVD RW DW-D56A [CD-ROM drive]

MemoryStick or MemoryStickPro Device [Hard drive] -- drive 1
WDC WD2500BB-98GUA0 [Hard drive] (250.06 GB) -- drive 0, s/n WD-WCAL71979260, rev 08.02D08, SMART Status: Healthy 512 Megabytes Installed Memory

Slot 'DIMM0' has 512 MB
Slot 'DIMM1' is Empty
Local Drive Volumes


c: (NTFS on drive 0) 83.35 GB 77.33 GB free
d: (NTFS on drive 0) 166.70 GB 162.90 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Donal Boyle 24/11/2007 19:58:55 (admin)
Susan Steging 24/11/2007 14:39:01 (admin)
Thomas Boyle 25/11/2007 14:30:34 (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
Matthew Boyle never (admin)
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

hp psc 1310 series on USB001
Controllers Display
Intel(R) 82801EB Ultra ATA Storage Controllers
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] NVIDIA GeForce FX Go5700 [Display adapter]
MS_ t Flat Panel [Monitor] (14.3"vis, November 2002)
Bus Adapters Multimedia
Generic CardBus Controller
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD Multimedia Audio Controller
Sony MPEG RealTime encoder board
Communications Other Devices
AC97 SoftV92 Data Fax Modem


1394 Net Adapter
LAN-Express AS IEEE 802.11g miniPCI Adapter
primary Auto IP Address: 192.168.1.65 / 24
Gateway: 192.168.1.254
Dhcp Server: 192.168.1.254
Physical Address: 00:0E:9B:91:A3:59
Realtek RTL8139 Family PCI Fast Ethernet NIC
Dhcp Server: none responded
Physical Address: 00:118:3E:CF:99

Networking Dns Server: 192.168.1.254
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
HID-compliant consumer control device
HID-compliant device (6x)
Sony Notebook Control Device
USB Human Interface Device (3x)
HID Keyboard Device (2x)
HID-compliant mouse
Texas Instruments PCI7420 Integrated FlashMedia Controller
Generic USB Hub
USB Composite Device
USB Root Hub (4x)

System Model Sony Corporation VGC-V2S
System Serial Number: 28060550-5004795
Asset Tag: P14200000000609CCBE7EC4C9F1F Main Circuit Board b Board: ASUSTek Computer Inc. DIRETTO Rev 1.xx
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. 2003 10/12/2004 Memory Modules c,d 512 Megabytes Installed Memory

Slot 'DIMM0' has 512 MB
Slot 'DIMM1' is Empty Display NVIDIA GeForce FX Go5700 [Display adapter]
MS_ t Flat Panel [Monitor] (14.3"vis, November 2002) Multimedia Multimedia Audio Controller
Sony MPEG RealTime encoder board Other Devices Texas Instruments OHCI Compliant IEEE 1394 Host Controller
HID-compliant consumer control device
HID-compliant device (6x)
Sony Notebook Control Device
USB Human Interface Device (3x)
HID Keyboard Device (2x)
HID-compliant mouse
Texas Instruments PCI7420 Integrated FlashMedia Controller
Generic USB Hub
USB Composite Device
USB Root Hub (4x)
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  #4  
Old 11-27-2007
Jerry K's Avatar
Jerry K Jerry K is offline
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Default Re: Installing Realtek AC 97 Audio drivers (Any version) makes my computer crash

Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD Multimedia Audio Controller is not a sound chipset. There are only a few sound chipset makers in the world, to name a few of the most popular, Realtek, Cmedia, ADI Soundmax, and Sigmatel. Chances are about 95% or higher that your sound chipset is one of these I listed. Hardware ID software gets fooled by these system builders and does not adequately or accurately describe the sound chipset.

Since it did declare you have a Sony VGC-V2S, I suggest you visit the manufacturers website to see if you can find accurate information about your onboard hardware and driver availability.

Sony support links:

[url]http://esupport.sony.com/[/url]

[url]http://esupport.sony.com/perl/select-system.pl?PRODTYPE=1,24,26,66,9,70,5,72[/url]

[url]http://esupport.sony.com/US/perl/select-system.pl?PRODTYPE=24&NAVDISP=pc[/url]

[url]http://esupport.sony.com/perl/select-system.pl?DIRECTOR=DRIVER[/url]

[url]http://www.sony.net/SonyInfo/Support/[/url]

[url]http://www.sony-asia.com/section/support[/url]

[url]http://eservice.sony.com/webrma/web/index.do[/url]

[url]http://support.sony-europe.com/main/main.aspx?l=en[/url]

[url]http://support.vaio.sony.co.uk/index/index.asp?site=voe_en_GB_cons[/url]

[url]http://www.sony.co.uk/support/SupportModelSearch.action?JSESSIONID=RNGWHNpYWHPjB yx1qWQy2G8MhhgyQhvG93KbWdrrKh9Gs55vyWpJ!71728492&s ite=odw_en_GB&sectiontype=Support[/url]

[url]http://www.sony.com.au/support/product/index.jsp?categoryId=21635[/url]

[url]https://e-support.vaio-link.com/eSupport/PortalJSP/Portal.jsp[/url]

[url]http://www.sony-asia.com/support/vaio[/url]

[url]http://www.css.ap.sony.com/vaio/vista/General/DownloadByCat.aspx?Category=VAIO%20Notebook[/url]

[url]http://www.sony.ca/view/homepage.htm[/url]

[url]http://support.vaio.sony.co.uk/submenu/downloads.asp?site=voe_en_GB_cons[/url]

[url]http://www.sony.co.in/section/support?site=hp_en_IN_i[/url]
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  #5  
Old 12-02-2007
dnbout dnbout is offline
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Default Re: Installing Realtek AC 97 Audio drivers (Any version) makes my computer crash

I may have mis-Read your System info..but what is that [D:/]Drive....a external HDD...??...dis-connect all your peripheral's in order to upgrade your System...that seemed my only question...your Memory is not the problem...considering you are useing a LapTop...??...why is your RAM so low[512MBs]....and your HDD[C:/]so large....??....you may want to CLEAR My Documents-->>SAVE TO:an external HDD...and re-try the Driver Install...considering you have a Pentium Product....once your BIOS has been installed...and other software programs...you can NOT upgrade the BIOS...your BIOS must be LOADED prior to software programs....or you may need to start all over from a FRESH-re-install of the OS and DRIVERS...check your computer mfg. for BIOS Upgrade...and DRIVERS....what is the correct procedure(what is the order used)..??..you may be "jumping" into the middle when you can not....when I have problems....a complete Re-Install solves my problems.
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  #6  
Old 02-20-2008
Squill Squill is offline
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Thumbs up Re: Installing Realtek AC 97 Audio drivers (Any version) makes my computer crash

hi i almost sure i need the realtek ac'97 audio driver and same thing with me it just restarts at the same point every time is there something i need to do 1st
am i installing the wrong driver
plz help me thx
all hail jerry k


EDIT: ALL FIXED THANK YOU RED_DAWG


EDIT: ALL HAIL RED_DAWG



Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name DANIEL
User Name l

Motherboard:
CPU Type Intel Pentium 4, 2400 MHz (18 x 133)
Motherboard Name IBM 830542A
Motherboard Chipset Intel Brookdale-G i845G
System Memory 1024 MB (PC3200 DDR SDRAM)
BIOS Type Phoenix (06/03/03)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce 7600 GS (256 MB)
Monitor ViewSonic E70f-6 [17" CRT] (26V042501434)

Multimedia:
Audio Adapter Intel 82801DB ICH4 - AC'97 Audio Controller [A-1]

Storage:
IDE Controller Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Floppy Drive Floppy disk drive
Disk Drive WDC WD800BB-60JKA0 (74 GB, IDE)
Disk Drive ST340014A (40 GB, 7200 RPM, Ultra-ATA/100)
Optical Drive HL-DT-ST DVDRAM GSA-H12N
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 38162 MB (9502 MB free)
D: (NTFS) 76308 MB (65718 MB free)
Total Size 111.8 GB (73.5 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse PS/2 Compatible Mouse
Game Controller Microsoft PC-joystick driver

Network:
Network Adapter D-Link AirPlus DWL-G520 Wireless PCI Adapter(rev.B) (192.168.0.102)

Peripherals:
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB2 Controller Intel 82801DB ICH4 - Enhanced USB2 Controller [A-1]
USB Device USB Human Interface Device

Last edited by Squill : 02-21-2008 at 03:39 AM.
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  #7  
Old 02-20-2008
Red_Dawg Red_Dawg is offline
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Default Re: Installing Realtek AC 97 Audio drivers (Any version) makes my computer crash

Squill

IBM identifies your sound as an ADI SoundMAX audio driver

IBM Lenovo NetVista personal computer 8305-42A

All Drivers for XP

[url]http://www-307.ibm.com/pc/support/site.wss/product.do?template=/product.do?template=%2Fproductpage%2Flandingpages% 2FproductPageLandingPage.vm&sitestyle=lenovo&brand ind=11&familyind=50246&machineind=101446&modelind= 101885&partnumberind=0&subcategoryind=0&doctypeind =9&doccategoryind=0&operatingsystemind=121210&vali date=true[/url]

Just the Sound Drivers for XP

Change Refine Results from All Subtopics to Audio

Last edited by Red_Dawg : 02-20-2008 at 11:20 PM.
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