DriverGuide
English Português Español Deutsch Français 中国 Italiano 日本語 Translate
  


DriverGuide Forums



Go Back   Free Drivers Download | Request and Support Forums > Driver Request Forums > Modem / ISDN Request Board

  #1  
Old 03-23-2007
Obsolesce Obsolesce is offline
Junior Member
 
Join Date: Mar 2007
Posts: 2
Obsolesce is on a distinguished road
Exclamation DRIVER NEEDED: Gateway Gateway MX 8711 Notebook (purchased January) (Windows XP Home) [PCI / ISA]

I am a certified computer tech at a local pc repair shop. A customer brought in a Gateway MX 8711 Notebook loaded with Windows Vista. She bought a copy of Windows XP Home and had us remove vista and install XP Home. The Gateway website has all the drivers for this notebook, but they are all ONLY for vista.

I've managed to find all the drivers elsewhere for this notebook except the Integrated Modem driver, which shows up as PCI Device in Device Manager.

I have talked to gateway live chat multiple times to acquire as much information about this integrated modem as possible. Turns out they have no clue about anything really.

I have been searching for this PCI Device modem driver for a few days now and I cannot continue to search endlessly. I talked to the customer today and explained the situation and told her it might be another day or two before I can get ahold of this modem driver. She needs it because she uses dial-up. I would rather not have her purchase a USB modem. But as a last resort, I may have to.

Most if not all the internal components are Intel from what I've been gathering. I've already tried tens of modem drivers to no success. I am getting extremely desperate now so I can get this notebook back to the customer.

Any help on locating an XP Home driver for this modem would be greatly appreciated.

Laptop info:
Gateway MX8711
Mobile Intel 945GM/GU Express Chipset Family (i think)
Windows XP Home edition ( Vista original OS )
Intel components

Support Information:
Device Type: Modem / ISDN
Manufacturer: Gateway
Model: Gateway MX 8711 Notebook (purchased January)
Interface: PCI / ISA
Operating System: Windows XP Home
Age of Device: < 6 months old
FCCID:

[url="http://members.driverguide.com/index.php?action=srch&sm=b&aax=&qa6=424&qa5=10&qa7 =1500&dp=0.5&qm0=Gateway+MX+8711+Notebook+%28purch ased+January%29&jmd=and&fzz=d"]Find it on DriverGuide[/url] | [url="http://www.google.com/custom?client=pub-4727129938051271&forid=1&hl=en&ie=ISO-8859-1&oe=ISO-8859-1&flav=0001&sig=t06hRycrxd-fw_05&q=Gateway+Modem+%2F+ISDN++Gateway+MX+8711+Notebo ok+%28purchased+January%29+Windows+XP+Home+"]Find it with Google[/url] | [url="http://members.driverguide.com/index.php?action=getinfo&companyid=424"]Research manufacturer Gateway[/url]
Reply With Quote
Sponsored Links
    
  #2  
Old 03-25-2007
Obsolesce Obsolesce is offline
Junior Member
 
Join Date: Mar 2007
Posts: 2
Obsolesce is on a distinguished road
Default Re: DRIVER NEEDED: Gateway Gateway MX 8711 Notebook (purchased January) (Windows XP Home) [PCI / ISA]

Nothing found yet?
Reply With Quote
  #3  
Old 03-25-2007
Jerry K's Avatar
Jerry K Jerry K is offline
Super Moderator
 
Join Date: Sep 2003
Posts: 37,070
Jerry K is on a distinguished road
Default Re: DRIVER NEEDED: Gateway Gateway MX 8711 Notebook (purchased January) (Windows XP Home) [PCI / ISA]

Only Gateway can help you. If they can't (and it appears they can never help anyone in need) I'd say your modem driver is going to be very difficult to come by. Sell them an external modem and put that one in the past. Then learn to tell a customer when they want to make such a drastic change they may be force to buy new hardware.
Reply With Quote
Reply [Upload Driver/Firmware]



Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT. The time now is 07:30 PM.



2017 DriverGuide is an iCentric Corporation Company.     All rights reserved.    


Powered by vBulletin Version 3.0.1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.