Support Information:
Device Type: CD / DVD
Manufacturer: toshiba
Model: toshiba cd/dvdw sd-r6472
Interface: IDE
Operating System: Windows XP Professional
Age of Device: Not specified
FCCID:

Type of drive: dvd-r/cd-rw (dvd burner, dvd reader, & cd burner combo)
Location: internal
What recording software are you using?: Nero/version

Find it on DriverGuide (http://members.driverguide.com/index.php?action=srch&sm=b&aax=&qa6=0&qa5=3&qa7=1500&dp=3&qm0=toshiba+cd%2Fdvdw+sd-r6472&jmd=and&fzz=d) | Find it with Google (http://www.google.com/search?hl=en&lr=&ie=UTF-8&oe=UTF-8&q=toshiba+CD+%2F+DVD+toshiba+toshiba+cd%2Fdvdw+sd-r6472+Windows+XP+Professional+)

Optical drives never require a driver when used in any Windows os from Win95 up. Windows XP and Windows Vista both provide native support that allows this drive to read a data or music disk and to burn a cd-r disk. No support for playing dvd disks, video files like avi or mpeg, or for burning dvd or cd-rw disks. For those tasks, compatible 3rd. party recording & dvd decoding software is required.



Fix #1:
If your problem is non-detection, ie: drive is not listed in "My Computer", please read post #24 in this thread: http://forums.driverguide.com/showthread.php?t=21669&page=4

It contains manual instructions on the delete the upper and lower filters fix, that will solve the problem.


Fix #2:
Also, there is a STICKY posted in this forum that contains a file from Microsoft and instructions that will do this registry edit automatically instead of having to do it manually.


Fix #3:
And here's another method that will do this procedure automatically for you if you're afraid to edit the registry manually.

http://forums.driverguide.com/showthread.php?t=22131
(automatic fix, post #7, download file: CdGone.zip)
Unzip the file, then launch it.
I highly recommend this fix to use before the others.
It's quick and requires no skill to use.


Fix #4:
Alternately, download and install the DVD fix from this Web site: http://www.dougknox.com/xp/scripts/xp_cd_dvd_fix.vbs

Download the file and save it to Desktop. Open an "admin" Command Prompt
and run the .vbs file by typing the following at the console window:

wscript.exe "%userprofile%\desktop\xp_cd_dvd_fix.vbs"



Now, after performing this fix, don't reboot yet. Next, (in Device Manager), uninstall all optical drives listed (if none are listed, continue with next step)...

Reboot the pc. Your drive(s) should now be visible in My Computer and work properly.
If the drive still fails to work properly after performing any of these fixes, it most likely will need to be replaced.