I cannot open or play CD or DVD disks nor record them

Support Information:
Device Type: CD / DVD
Manufacturer: Acer
Model: Acer Aspire 4000+ PC
Interface: Other
Operating System: Windows XP Home
Age of Device: < 6 months old
FCCID:

Type of drive: dvd-r/cd-rw (dvd burner, dvd reader, &amp; cd burner combo)
Location: internal
What recording software are you using?: Nero/version

Find it on DriverGuide (http://members.driverguide.com/index.php?action=srch&sm=b&aax=&qa6=17&qa5=3&qa7=1500&dp=0.5&qm0=Acer+Aspire+4000%2B+PC&jmd=and&fzz=d) | Find it with Google (http://www.google.com/search?hl=en&lr=&ie=UTF-8&oe=UTF-8&q=Acer+CD+%2F+DVD++Acer+Aspire+4000%2B+PC+Windows+ XP+Home+) | Research manufacturer Acer (http://members.driverguide.com/index.php?action=getinfo&companyid=17)

As a general rule, if you cannot play data or music disks, you can't record them either.

If your problem is non-detection, ie: drive is not listed in "My Computer", please read post #24 in this thread: http://forums.driverguide.com/showthread.php?t=21669&page=4

It contains instructions on the delete the upper and lower filters fix

Also, there is a STICKY posted in this forum that contains a file from Microsoft and instructions that will do this registry edit automatically instead of having to do it manually.


And here's another method that will do this automatically for you if you're afraid to edit the registry manually.

http://forums.driverguide.com/showthread.php?t=22131
(automatic fix, post #7, download file: CdGone.zip)


Alternately, download and install the DVD fix from the Web site below.

http://www.dougknox.com/xp/scripts/xp_cd_dvd_fix.vbs


After performing this registry fix, just reboot the pc. Now your drive should be visible in My Computer and work properly.