stopped working, have tried uninstall/install but still cant work

Support Information:
Device Type: CD / DVD
Manufacturer: Microsoft
Model: 6.0.6000.16386
Interface: IDE
Operating System: Windows Vista
Age of Device: < 2 years old
FCCID:

Type of drive: dvd-r/cd-rw (dvd burner, dvd reader, &amp; cd burner combo)
Location: internal
What recording software are you using?: Nero/version

Find it on DriverGuide (http://members.driverguide.com/index.php?action=srch&sm=b&aax=&qa6=667&qa5=3&qa7=1801&dp=2&qm0=6.0.6000.16386&jmd=and&fzz=d) | Find it with Google (http://www.google.com/search?hl=en&lr=&ie=UTF-8&oe=UTF-8&q=Microsoft+CD+%2F+DVD++6.0.6000.16386+Windows+Vis ta+) | Research manufacturer Microsoft (http://members.driverguide.com/index.php?action=getinfo&companyid=667)

I am using a gateway laptop, does this procuct have known issues?

Not that I'm aware of. Is the drive listed in "My Computer" and "Device Manager"?

Note: Microsoft doesn't make optical drives. They are a software company.