My drive has an exclamation point beside it. I am not able to use the DVD+RW drive.

Support Information:
Device Type: CD / DVD
Manufacturer: Intel ?
Model: _NEC DVD+RW ND-1100A
Interface: IDE
Operating System: Windows XP Professional
Age of Device: < 2 years old
FCCID:

Type of drive: dvd-r/cd-rw (dvd burner, dvd reader, &amp; cd burner combo)
Location: internal
What recording software are you using?: Nero/version

Find it on DriverGuide (http://members.driverguide.com/index.php?action=srch&sm=b&aax=&qa6=0&qa5=3&qa7=1500&dp=2&qm0=_NEC+DVD%2BRW+ND-1100A&jmd=and&fzz=d) | Find it with Google (http://www.google.com/search?hl=en&lr=&ie=UTF-8&oe=UTF-8&q=Intel+%3F+CD+%2F+DVD+Intel+%3F+_NEC+DVD%2BRW+ND-1100A+Windows+XP+Professional+)

Is the drive listed in My Computer? If it is, then you probably have a defective drive. If it's not, then you need to do the registry fix "delete upper and lower filters". (see STICKY)