I have a Dell Dimension 3100 that has a PHILIPS DVD+-RW DVD8801 drive. The drive seems to read CD's, but when you open the drive there is nothing in there it is just like the CD was empty. The DVD-ROM drive shows up in device manager and says it has no conflits with any other hardware. It looks like it is using the windows drivers for the device. I looked for drivers that are specific to the drive to see if it would fix the problem, but I couldn't find any. Any help would be appreciated.

Support Information:
Device Type: CD / DVD
Manufacturer: Phillips
Model: PHILIPS DVD+-RW DVD8801
Interface: IDE
Operating System: Windows XP Professional
Age of Device: < 1 year old
FCCID:

Type of drive: dvd-r/cd-rw (dvd burner, dvd reader, &amp; cd burner combo)
Location: internal
What recording software are you using?: Sonic Record Now/version

Find it on DriverGuide (http://members.driverguide.com/index.php?action=srch&sm=b&aax=&qa6=813&qa5=3&qa7=1500&dp=1&qm0=PHILIPS+DVD%2B-RW+DVD8801&jmd=and&fzz=d) | Find it with Google (http://www.google.com/search?hl=en&lr=&ie=UTF-8&oe=UTF-8&q=Phillips+CD+%2F+DVD++PHILIPS+DVD%2B-RW+DVD8801+Windows+XP+Professional+) | Research manufacturer Phillips (http://members.driverguide.com/index.php?action=getinfo&companyid=813)

This is not a driver problem as the driver is provided natively by the OS.

If "when you open the drive there is nothing in there it is just like the CD was empty" then it most likely is. Have you tried inserting a disk which contains data?

In order to read dvd disks, compatible 3rd. party dvd decoding software like WinDVD or PowerDVD is required.

Is the drive listed/shown in My Computer?