explorer shows both drives, but will only read the dvd 8801. Gateway GM5088 running xp media center. Other forums suggest media center may be causing some problem. Saw reference to ms 31460.exe and may try that, but explorer does show drive and never gives me an error code when trying to access it. It just never reads any type of cd disc that I load. The only other variable could be napster software that is on the machine. Any other ideas, Thanks

Support Information:
Device Type: CD / DVD
Manufacturer: Philips Consumer Electronics
Model: drom6216 & dvd8801
Interface: IDE
Operating System: Windows XP Professional
Age of Device: < 6 months old
FCCID:

Type of drive: cd-rom (reader only)
Location: internal
What recording software are you using?: Other

Find it on DriverGuide (http://members.driverguide.com/index.php?action=srch&sm=b&aax=&qa6=812&qa5=3&qa7=1500&dp=0.5&qm0=drom6216+%26+dvd8801&jmd=and&fzz=d) | Find it with Google (http://www.google.com/search?hl=en&lr=&ie=UTF-8&oe=UTF-8&q=Philips+Consumer+Electronics+CD+%2F+DVD++drom621 6+%26+dvd8801+Windows+XP+Professional+) | Research manufacturer Philips Consumer Electronics (http://members.driverguide.com/index.php?action=getinfo&companyid=812)

Optical drives do not require any drivers other than those provided natively by the OS. Sounds like you have a bad drive.