error code 31

You can no longer access the CD drive or the DVD drive, or you receive an error message (ie: error code 31) after you remove a CD recording program or a DVD recording program in Windows XP or you have a problem with non-detection of the optical drive, eg: the drive doesn't appear in "My Computer" or "Device Manager"

http://support.microsoft.com/?scid=aw;en-us;314060&eula=1

You must agree to terms to get this file 31460.exe (127 KB)

After downloading the file a page will appear with DETAILS. This relates to the delete upper and lower filters fix.

Run the program and it will perform the fix automatically. After a reboot, your drive should be listed in My Computer and working properly.

Support Information:
Device Type: CD / DVD
Manufacturer: Any Company
Model: All Optical drives
Interface: IDE
Operating System: Windows XP Home
Age of Device: < 6 months old
FCCID:

Type of drive: dvd-r/cd-rw (dvd burner, dvd reader, &amp; cd burner combo)
Location: internal
What recording software are you using?: Other (Other: ALL)

Find it on DriverGuide (http://members.driverguide.com/index.php?action=srch&sm=b&aax=&qa6=0&qa5=3&qa7=1500&dp=0.5&qm0=All+Optical+drives&jmd=and&fzz=d) | Find it with Google (http://www.google.com/search?hl=en&lr=&ie=UTF-8&oe=UTF-8&q=Any+Company+CD+%2F+DVD+Any+Company+All+Optical+d rives+Windows+XP+Home+)

Thanks for the help with the optical drives.

ssgferrell

Your very welcome

CODE 31 to CODE 28 now "Windows Cannot find Software for this Device"

I can see the cd/dvd drive on "mycomputer", but it seems to ask me to insert a cd even after inserting a cd. It makes a noice but its not working still. Can you help please. I have followed your previous steps

I can see the cd/dvd drive on "mycomputer", but it seems to ask me to insert a cd even after inserting a cd. It makes a noice but its not working still. Can you help please. I have followed your previous steps

And you're using what software/application when this occurs?

Whenever i insert a cd rom/ dvd/mp3/ audio cd, it still asks me to insert disk in my drive. i am unable to install anysoftware because of this problem

It sounds like it's time for a new drive. Sorry but I suspect your drive is bad.

I have an impossible time finding this driver. can anyone help. I want to upgrade to Vista. it will burn via Nero 8, but reading it back (an ISO) it will not.

this is a Sony/NEC combo collaberation

It sounds like you don't know what an iso file is or what it's for. Is this true? An iso file must be burned to disk and then you use the disk to install.

This thread is getting much too off topic and was not posted here to get all sorts of questions so I'm closing it.