Hi I have just got the DGT and I tried to "Show my Drivers" and the error message JMS_MSXML_VALIDATE_ERR came up down the bottom and the big box next to the toolbar said "there are no items to show". Please help me.

Me too. Just signed up, paid for two licenses and no workie.

Here are some details:

OS: Windows XP Pro with all the latest patches.

DG version 2.0.11

I’ve registered the product by going to help and entering my credentials.

Symptoms:

When I start the program and enter my membership login and password the program starts but has the following message in the bottom status bar:

“ERROR: JMS_MSXML_VALIDATE_ERR”

No drivers are displayed (“There are no items to show”) and clicking “Show My Drivers” does not change anything.

When I look in the ‘Help’ menu there is no longer a Registration option so I assume my credentials have been stored correctly. One remote possibility; when I entered my credentials I used all upper case letters for my name

Here's more info:

I had purchased two licenses so I installed the same download on my other computer and used the same credentials (except this time I typed my name using upper and lower case). It worked correctly on the other computer. Also, on the problem computer, going to View/Computer Info does work OK.

There is now a new version, 2.0.12, that corrected this problem for me. I got my upgrade by emailing support@driverguidetoolkit.com but the current version download on the Driverguide website may now be the correct one.